Senior Support Lead

7-10 years
Hyderabad, India
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Responsibilities

  • Accurately record, update and document incidents
  • Maintain and monitor customer support incident queues to agreed SLA levels.
  • Handling escalated issues from customers
  • Working effectively with other teams to implement strategies to maximize customer satisfaction, increase productivity and therefore profitability
  • Recommending, implementing, and establishing procedures and policies to ensure quality, timely and efficient resolution of customer issues.

Required skills

  • Ability to work with minimal supervision
  • Team player with good interpersonal skills
  • Good understanding of
  • Mobile Ecosystem – Android & iOS
  • Webservices & APIs
  • Dynamic, energetic, motivated and able to manage changing priorities
  • Skilled in a computerized workplace.

Qualifications and Experience

  • Bachelor’s degree in relevant IT field preferred
  • Previous experience in leadership / management role
  • Strong English language skills
  • Additional language, French / Spanish an advantage

Experience

7-10 years

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